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Aleris — Healthcare Ecosystem

A group site, a family of specialist sites, and a brand rebuilt to work on a screen

Healthcare Ecosystem

One company, dozens of specialities, and patients who search in a hundred different words.

Aleris covers hospitals, specialist clinics, primary care, elderly care and housing, and in 2016 all of it arrived through a web presence organised by department rather than by need. The answer was to split rather than consolidate: a group site that routes, and a site of its own for every speciality. What holds them together is the system, so moving between them never feels like leaving the company.

The specialist site and the group site side by side on two tablets, recognisably the same company

Two ways in, because people arrive knowing two different things.

Some know the speciality and go straight to the finder. Some know only the symptom, so conditions are listed in the words patients actually use.

The group site: a clinic finder by service, town and reception, above article cards
Medical services as a grid, and a speciality page beside it
A speciality page listing conditions as tags, and a treatment page with named doctors
On a phone: the three care areas above the clinic finder, and the news feed beside it

The booking bar follows you down every page.

Booking is the only thing most visitors came to do, so it never scrolls out of reach. It carries the orange, which appears nowhere else in the system.

The contact and booking panel open on a phone, with numbers for each city
The same panel on a tablet, opened over the page rather than replacing it

Same system, different register.

Aleris Plastik runs the group's structure and components, but its photography is aspirational rather than clinical and its navigation is built around treatments, not departments. Unmistakably Aleris, and it does not sound like a hospital.

The specialist site on a laptop: care areas as cards above the clinic finder and its map
The same site on a phone, its hero carrying the booking bar beneath